Toledo Shipping Department Hours
Monday - Friday 7 am - 6 pm EST
If expedited air shipments are desired, Custom Deco recommends a quote request for the estimated shipping charges, prior to submitting the purchase order and/or shipping instructions. Air shipments can only be sent with receipt of the written authorization. It is the responsibility of the ordering party to be sure this authorization is received in a timely manner.
C.O.D. shipments are not available.
A Commercial Invoice is required for all out of country shipments. The following information is needed prior to shipping your order:
- The value of shipment (typically equal to the customer invoice amount, less freight).
- Motor Freight shipments require the Consignee’s Customs Broker’s name and contract information.
- Your Tax Identification number.
Drop or Split Shipments
There is an $8.00 charge for each drop or split shipment after the first shipment. All multiple drops are F.O.B. Northwestern Ohio. Please note that one of the shipping locations must be designated as the recipient of over or under quantities.
Unless otherwise specified, all shipments will be sent freight prepaid. Custom Deco reserves the right to submit additional freight billing from the carrier after the original invoice is issued for miscellaneous fees, including, but not limited to: inside delivery, residential delivery, re-delivery, address corrections or brokerage fees billed by the carrier after the first invoice is generated. Custom Deco is able to provide freight estimates, however, estimates are not guaranteed and Custom Deco will be held harmless for the final freight billing. Credit will not be issued if final freight charges are different than the quotation given. Please note, freight estimates will vary contingent upon any over or under runs to the order. Full value insured shipments must be clearly stated on the order. Unless otherwise specified, Custom Deco reserves the right to ship the order by the method deemed to be the most efficient. This means that we will ship the best method to get the order to the final destination on time and intact.
Inside and Residential Deliveries via Motor Freight Carriers (LTL)
Orders requiring inside or residential delivery must be noted on the purchase order. Failure to do so may result in delayed delivery and additional freight charges forwarded after the initial invoice is issued. Please specify inside delivery along with the phone number and the suite, room number or floor on the purchase order. Any delivery beyond a loading dock may be considered an inside delivery. If an inside delivery is requested at the time the delivering carrier attempts to deliver, be advised you will receive an additional invoice for this service in addition to the original invoice.
UPS/FedEx/Parcel Post Shipments
Glassware and ceramics are not suitably packaged for small package carrier shipment. If shipping via small package carrier is required, we will repack the order into protective cartons. Custom Deco will initiate a claim on your behalf if we shipped on our account. Filing of third party or collect claims are the responsibility of the account holder. Please retain the original delivery location for possible carrier inspection. Claims for damage must be filed within 10 days of shipment or no consideration can be given. NOTE: If you decline the use of overpack cartons, it is understood that Custom Deco is held harmless for any breakage claims. Parcel Post shipments will incur a handling fee. Shipping via Parcel Post will increase the post production shipping process by two business days. Custom Deco will not be responsible for lost or damaged goods shipped via Parcel Post.
F.O.B. Points and Freight Claims
Prepay single point shipments are made F.O.B. Northwest Ohio (Toledo). All multiple drop shipments and 3rd party billings ship F.O.B. Northwest Ohio. Title and responsibility for the goods passes to the buyer upon tendering of the goods to the carrier at the F.O.B. point or upon sending the invoices for finished goods, whichever occurs first. Claims for damages or delays in transit must be filed with the carrier if shipping collect or third party. As a courtesy upon request, Custom Deco will accept breakage claims for the ware portion of shipments made on small package carriers, whether shipped on Custom Deco’s account or the customers. A claim for the freight portion must be made by the party paying for the freight. All freight claims must be made within ten working days of shipment.